Fix Request App design
When it comes to service requests from a tenant, service requests are usually communicated through an email or phone call. Many people who rent a home or apartment may not have the knowledge or experience to explain an issue that requires a repair, thus a request is broadly communicated to the landlord or property manager. A tenant sends out a claim about a leak under a sink, and most of the time a landlord will send someone out to inspect the issue. In most cases, it may be difficult for a landlord to visualize what is occurring with a service call. The process is impeded by too many steps, time, and confusion that can sometimes take days for a tenant to receive repairs, especially if the landlord owns many properties and units. There are tons of software suited for landlords and property managers that assist with organizing their rental payments, managing maintenance, setting up taxes, and much more. There has been no discovered software that is made to enrich the life of a tenant.
Purpose
Fix Request is an app that is designed to create efficient communication between a tenant and landlord. It allows both parties to visualize and collaborate on issues with ease. Fix Request will empower a tenant to figure out their issue with many options to choose from, take a photo and highlight areas of needed repair, and send the request, all in less than one minute.
Why not just take a photo, attach it to an email, and send to the landlord?
While it may be easy to snap a photo and send it in an email, there are occasions, such as leaks, where it may serve the tenant to utilize the highlight capability of the Fix Request app.
Key Functions
Main menu has quick access to categories comprised of most common service requests.
Ability to take a photo of the issue, tap areas of the photo to highlight areas.
(e.g. a water leak may be invisible on a photo, so it is easy to circle to show where it is coming from.)
Sends a structured email request to the landlord. Includes photo with detailed information such as date and time, service category and sub categories, tenant contact, and address of residence. The email will be printable for the landlord, which can also be forwarded to maintenance staff.
An emergency repair button for immediate phone contact to the landlord.
Setup
The tenant will be asked to fill out a brief user profile that includes:
The tenant’s email, phone number, and address of residence.
The landlord/property manager’s email and emergency phone number.
Process
User notices a repair is necessary.
User launches Fix Request
User chooses category for common service repairs.
User chooses common repair from options.
User takes a photo of the object needing repair.
User taps on specific areas of the photo to draw circles that highlight areas.
User sends packaged request.
Receiver gets email.
Receiver has option to forward to maintenance staff, and/or print/archive for records.
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